Understanding ICBC Claim Processing

ICBC (Insurance Corporation of British Columbia) is a government-run auto insurance company in British Columbia. If you have comprehensive or specified perils coverage under your ICBC insurance policy, you can make a claim for auto glass damage. 

At Coastline Glass, we will process the insurance claim for you. Just bring your insurance papers to us and we will handle the rest. Here’s how an ICBC auto glass claim typically works:

Assess the damage: If the damage is small, such as a crack or chip, you may be able to have it repaired. If the damage is more extensive, such as a large crack or damage within the drivers field of vision, it will likely need to be replaced. 

Report the claim: Coastline Glass will report the claim to ICBC for you. If you require to do it yourself, you can report an ICBC claim online, by phone or in person at an ICBC claim center. 

Schedule an appointment: ICBC provides a directory of repair network facilities approved by ICBC, such as Coastline Glass.

Repair or replace the glass: At the appointment, the glass repair company will carry out the repair or replacement that was approved under the ICBC claim. The company will bill ICBC directly for the cost of the work, minus any deductible that applies. 

Pay your deductible: You will need to pay your deductible, which the amount will vary depending on the type of coverage you chose with your policy. Rock chip repairs do not require a deductible payment. 

Complete the claim: Once the repair or replacement is complete, ICBC will close the claim. Auto glass claims do not affect your insurance rates other than in rare circumstances if numerous auto glass claims have been made under your policy.

About Coastline Glass

Our services include windshield replacement, rock-chip repair, camera calibration (ADAS), automotive door glass, rear glass, review mirror replacement and flat glass.

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At Coastline Glass, our mission is to provide exceptional quality work and service to customers in the Comox Valley.
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